Collection Period

• Customers must collect their orders within 3 months from the date of purchase.
• An email reminder will be sent to customers when the order is ready for collection.

Order Cancellation

• Orders not collected within the 3 months will be automatically cancelled.
• A notification will be sent to customers upon cancellation of their order.

Refunds

• Orders that are not collected and are subsequently cancelled are not eligible for a refund.
• Refunds are only provided for orders that are picked up within the specified collection period and meet the return policy criteria.

Identification Requirements

• Customers must present the order confirmation receipt at the time of collection.
• If someone else is collecting on behalf of the customer, they must present a signed authorisation letter along with their ID and the order confirmation receipt.

Special Circumstances

• If you are unable to collect your order within the specified period due to unforeseen circumstances, please contact us immediately to discuss potential accommodations.
• Extensions may be granted on a case-by-case basis at the store management’s discretion.

Contact Information

• For any questions or concerns regarding your order, please contact us at 011 432 0186 or [email protected].
• Our customer service team is available Monday to Friday from 9:00 AM to 6:00 PM.
• We appreciate your understanding and cooperation. Thank you for shopping with NuLeaf Health Shop!